NBRRI SERVICOM CHARTER: GRIEVANCE REDRESS MECHANISM

GRIEVANCE REDRESS MECHANISM
	NBRRI has a feedback mechanism to monitor the performance of various construction components and/or activities with a view to identifying areas that require R&D intervention for improvement.

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	Vision and mission statements
	Mandate/business transaction.
	Strategies for achieving the vision and mission objectives.
	Clients/customers.
	Services rendered.
	Grievance redress mechanism.
	Expectation from customers.
	Compensation in the event of failure of service delivery.
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